Delivery Information

■Do you ship internationally? How much does shipping cost?

Yes, we ship to countries all over the world.
For orders to be shipped to China, Hong Kong or Macao, we will deliver the goods by S.F. Express (freight collect). Shipping cost is calculated based on the weight and size of your package and your shipping address.
For other countries, please use “Shopping cart”→”Estimate shipping” to calculate the shipping cost.

Goods may be shipped out from either China or Hong Kong, depending on actual location.
We reserve the right to change the shipping method if the original shipping method is not available.
 
■About delivery
 
Stock items: Goods will be shipped out within 10 business days. Please note ETA date varies depending on shipping method, country of destination and customs declaration etc.
Pre-order items: For information of release month, please refer to the official website of the corresponding brand.
We will provide tracking number by email after the goods are dispatched.
 
■Customs tax/Import tax
 
All taxes and surcharges related to taxes will be borne by the customer.
 
■Payment method
 
We accept payment by PayPal only.
 
■Reference price
 
The United States dollars (USD) price shown on the website is for international reference only. All amount charged will be in Hong Kong dollars (HKD).
Note: Exchange rates are updated regularly. ET-TOYS.COM reserves all right to decide the exchange rate for orders placed on the site ET-TOYS.COM.
 
■Delivery failure
 
If orders are returned to us due to deeds of the customer such as incorrect address, refusal to pay tax or rejection of goods, the customer will be responsible for the return shipping charges and a re-stocking fee of 10% of the total product purchase price. The goods will be once again owned by ET-TOYS.COM and ET-TOYS.COM can sell it to other customers.
 
■Order cancellation/Refund or return request
 
We do not accept order cancellation and refund or return request of any reasons. Pre-order item orders cannot be switched to other goods. Please check and confirm your order carefully before payment.
 
■Aftersales service
 
If any defect is found, please contact the customer service team of the corresponding brand for assistance.